How to Drive Growth with Customer Success (Replay)

Presented by Boast.AI and Traction Conference

About this webinar replay

The repercussions of COVID have proven it's time to reconsider the role of Customer Success in your organization.

We are no longer just keeping customers happy and/or keeping customers from churning. Customer Success is the profit center for your company and needs to be treated as such, starting with executive representation, tooling, staffing, training, processes, and the data model.

In this session, Julie Persofsky, Managing Director from Winning by Design will take you through the science of Customer Success and lessons learned from the fastest-growing companies during these times to rapidly recover revenue:

The session was moderated by Russ Armstrong, Director of Sales at Boast.AI.
Topics covered include
  • The science and data behind real customer success
  • How you should be thinking about Customer Success
  • Driving operational efficiency and profitability for your company
  • Managing customers in a COVID and post-COVID world
  • What you need to do to retain and grow your customers right now
Your Presenters
Russ Armstrong
Head of Business Development
My expertise is building process and design for growing teams in the B2B SaaS space, across finance, operations and sales & marketing. I am a passionate go-to market leader with a proven track record of applying strong leadership, technology, and analytics to achieving corporate objectives.
Julie Persofsky
Managing Director, Practice Lead Customer Success
Winning by Design
After holding executive positions in Sales and Customer Success at 3 different startups in Toronto at various stages I'm bringing my expertise armed with the Science being Winning by Design to the start up community.