C.A.R.E. for Your Customers

The Proven Method to Boost Engagement

and Sales on Social Media

What to Expect

Join Brooke Sellas, a titan in the realm of social care and CEO of B Squared Media, for a transformative webinar that will redefine how you engage with your customers online.

Dive deep into the acclaimed C.A.R.E. Method—a groundbreaking approach to social media that has revolutionized customer service for billion-dollar brands.

During the webinar, Brooke will unveil the secrets behind Conversation, Acquisition, Retention, and Engagement, demonstrating how meaningful interactions can foster lasting relationships and drive business growth.

People aren't starved for content; they're starved for connection.


Drawing on her extensive research, client experience, and insights from her book, "Conversations That Connect," Brooke offers a masterclass in turning social media conversations into deep customer connections.

Don’t miss this opportunity to elevate your brand's digital presence and turn every customer interaction into a powerful moment of engagement.

Key Takeaways

  1. Master the C.A.R.E. Method: Learn the intricacies of Conversation, Acquisition, Retention, and Engagement, and how to apply these principles to your brand’s strategy.
  2. Elevate Customer Interactions: Discover how to transform routine social media exchanges into impactful customer experiences that drive loyalty and satisfaction.
  3. Strategic Listening: Uncover the power of social listening to not only monitor but proactively engage with your audience, identifying potential leads and nurturing existing relationships.
  4. Personalization at Scale: Gain insights into tailoring your social media responses to resonate personally with each customer, enhancing their experience and your brand’s image.
  5. Real-World Success Stories: Get inspired by examples of brands that have successfully implemented the C.A.R.E. Method to achieve remarkable results in customer care and business growth.
This webinar is not just a learning opportunity; it's an invitation to be at the forefront of social media customer care. Transform your approach, connect deeply with your customers, and drive your brand towards unprecedented success with Brooke Sellas as your guide.

Sign up and join us for the webinar to not only gain invaluable insights from Brooke Sellas but also to receive exclusive access to the presentation slides, brimming with notes and actionable ideas to kickstart or enhance your social media customer care journey!

About Brooke

Brooke Sellas
Founder & CEO
B Squared Media
Brooke Sellas is shaping the future of social care one conversation at a time.
As an award-winning CEO, she's the visionary behind B Squared Media, a boutique digital marketing agency that's redefining social media customer care for industry giants like Brother International, Endless Pools, and BCU.
With her groundbreaking 2022 book, "Conversations That Connect," she's charting a course for authentic digital interactions.
Dive into her insights on the Marketing Agency Show podcast, or from one of two courses she teaches at the University of California, Irvine.
  • Brooke Sellas
    Founder & CEO
    B Squared Media
    Brooke Sellas is shaping the future of social care one conversation at a time.
    As an award-winning CEO, she's the visionary behind B Squared Media, a boutique digital marketing agency that's redefining social media customer care for industry giants like Brother International, Endless Pools, and BCU.
    With her groundbreaking 2022 book, "Conversations That Connect," she's charting a course for authentic digital interactions.
    Dive into her insights on the Marketing Agency Show podcast, or from one of two courses she teaches at the University of California, Irvine.